We'll get your order to you quickly
All orders are processed within 1-2 business days. Majority of orders will be shipped from Toronto. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Orders over $49 qualify for our free standard shipping. All other orders are subject to a $7.95 shipping and handling charge. Your estimated delivery time is within 2-5 business days after placing the order. Free shipping does not apply to orders within rural areas.
Delivery delays can occasionally occur.
Additional charges may apply since most remote locations are dispatched via Canada Post "Air Stage Locations". You will be given a custom quote regarding the extra charge.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Ink Hero is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently ship to Canada and the United States.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Free shipping on orders over $49
If it doesn't work in the first year, we'll replace it
You have 90-days to return the item to us.