How delivery works
- 1Ordered
Order confirmation by email.
- 2Packed
Received before 5 pm? Usually dispatched the same day.
- 3Dispatched
Tracking usually active within 24 hours.
- 4Delivered
Next business day in most of Canada.
Order processing time
Most orders are dispatched the same day if received before 5 pm. Orders are not dispatched or delivered on weekends or statutory holidays. If we’re experiencing a high volume of orders, delivery may be delayed by a day. If there’s a significant delay, we’ll contact you by email or phone.
Delivery rates & estimates
Delivery is $0.00 for orders of $49 and over, and $7.99. for smaller orders. Free shipping does not apply to orders within rural areas.Delivery delays can occasionally occur.
Rural areas
Additional charges may apply since most rural locations are dispatched via Canada Post "Air Stage Locations". You will be given a custom quote regarding the extra charge.
International delivery
We currently ship to Canada and the United States.
Dispatch confirmation & tracking
You’ll receive a dispatch confirmation email once your order has shipped, including your tracking number(s). Tracking is usually active within 24 hours.
Damages
If your order arrives damaged, please contact us to file a claim. Keep all packaging and the damaged goods until the case is resolved.
Returns policy
Our full Return & Refund Policy explains all options and procedures for returning your order. In short: 90-day money-back and a 3-year warranty on defective items.